Frequently asked
- How do payments work?
- Submitting a request asks your card issuer to authorize the disclosed total. Nothing is captured at that point, though the authorization may appear on your statement as a pending hold. The total is captured only when the creator accepts your request. If a request goes unanswered, it expires after 6 days and Comparsa releases the authorization. Your bank controls how quickly the pending hold disappears from your statement.
- What about cancellations and refunds?
- Refunds are tiered by how much notice you give before the event date. The earlier you cancel, the larger the refund; details for each tier are shown when you submit a request and in your booking receipt.
- How do I delete my account?
- In the app, go to the Account tab → Delete account. Active bookings or payouts owed to you may need to be resolved before deletion can complete. Deleting your account removes your profile and sign-in; some transaction, message, review, safety, and legal records may be retained as described in the Privacy Policy.
Still need help?
Write to support@comparsa.app with as much detail as you can. We respond as quickly as we reasonably can.